For organizations making the switch from a traditional group health insurance plan to an individual coverage health reimbursement arrangement (ICHRA), that moment matters more than most expect. While ICHRA offers flexibility, cost control, and choice, it also introduces change. Change can be difficult to navigate alone.
Remodel Health takes a hands-on approach to onboarding, providing dedicated guidance at every step to help employers successfully launch their new health benefit.
In this article, we’ll explain how Remodel Health supports organizations and employees through the transition to ICHRA.
In this blog post, you'll learn:
The ICHRA has quickly become a popular alternative to traditional group health insurance, with adoption increasing by more than 1,000%since its introduction in 20201.
ICHRA allows employers to provide tax-free allowances to their employees for individual health insurance premiums. Because individual health plan premiums are often lower than group health plan premiums, and employers set an annual contribution limit, this approach can deliver significant savings. Employers can also customize contributions using 11 employee classes, age, and family size.
For employees, ICHRA means more control over their health coverage. They can choose the individual health insurance plans that work best for them instead of a one-size-fits-all plan that they had no say in. This can lead to higher employee engagement, satisfaction, and overall well-being.
The ICHRA market is full of impressive technology: clean dashboards, automated workflows, and streamlined onboarding tools.
Remodel Health prioritizes these features. Our AutoPay system handles employee premium payments from FDIC-insured accounts with 99%+ accuracy, and our team is standing by to address any problems. Plus, we support more than 200 payroll and HRIS integrations. But software alone isn’t enough to guide an organization through a meaningful benefits change.
Implementing an ICHRA isn’t just about offering a new health benefit. It’s about helping employees confidently navigate a new way of choosing and using their health coverage.
Employees often have the following questions:
Without clear guidance, these questions can create confusion and slow adoption.
That’s why a successful ICHRA rollout depends on more than technology. It requires a thoughtful, structured onboarding experience supported by real people.
Zachary Conder-Romero, Manager of Launch at Remodel Health, leads a team dedicated to building meaningful, supportive relationships with every customer.
"While we're proud of our platform, we've never believed that software alone is enough to carry an organization through a meaningful benefits change," Conder-Romero said. "A tech platform can't answer questions with the warmth and clarity people need in that moment. A dedicated human partner can."
Within three business days of finalizing a contract and contribution strategy, every Remodel Health client is paired with a dedicated launch coordinator.
This individual serves as the central point of contact throughout the onboarding process, working closely with HR administrators, organizational leaders, and brokers to ensure a smooth and successful transition.
The launch coordinator helps manage:
By providing a single, consistent point of contact, Remodel Health creates clarity, accountability, and continuity from the very beginning.
Remodel Health’s onboarding process is designed to bring structure and clarity to each phase of implementation.
The process begins with one or more administrative calls, depending on your organization’s size and timeline.
During this phase, your launch coordinator will:
This stage builds the foundation for a successful rollout.
Next, employees participate in a guided education session led by the launch coordinator.
During this session, employees:
This step is essential for building confidence and reducing uncertainty early in the process.
After the education session, employees begin enrolling in individual health coverage.
During this phase, employees can:
Remodel Health’s Benefit Advisement Team provides personalized guidance, helping employees choose health plans that fit their unique needs. On average, about 20% of employees take advantage of one-on-one advisements with Remodel Health, ensuring they feel confident in their decisions.
When you introduce Remodel Health to a client, you're doing more than recommending a solution to rising group health insurance premiums. You're placing your professional reputation behind the experience that follows. Remodel Health recognizes that responsibility.
Launch coordinators work closely with brokers throughout the onboarding process, providing:
This collaborative approach helps strengthen broker-client relationships while ensuring successful outcomes.
As the largest and only profitable ICHRA provider in the industry, Remodel Health serves more than 4,400 employers and 100,000 members nationwide. The onboarding experience is a defining element of our service model. We’re committed to building a trusted partnership with HR administrators while working in close collaboration with your broker.
No two implementations are identical. Depending on your organization’s size, operational complexity, and the timing of contract execution, the onboarding process may take as little as 30 days or as long as six months.
"What remains consistent, regardless of timeline, is the level of attention, structure, and care your team receives throughout the process," Conder-Romero said. "Our implementation approach is intentionally designed to meet your organization where it is, ensuring a thoughtful and well-supported transition."
While Remodel Health serves organizations of all sizes, our ICHRA+ solution primarily supports large and enterprise employers. We also offer a PeopleKeep product that's tailored to small employers.
Group health plans are becoming a thing of the past. ICHRA presents a new way forward for employers who want to provide more choice and flexibility for their teams while staying within their budgets. But a successful ICHRA rollout doesn’t happen by chance. It requires the right strategy, communication, and support. Remodel Health’s hands-on onboarding approach helps simplify the process, giving organizations and employees the confidence to move forward.
Interested in learning more? Contact us, and an ICHRA expert will be in touch!