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Remodel Health Onboarding Guide

Your Partner in Navigating Healthcare Benefits

Remodel Health has been revolutionizing health benefits delivery for nearly a decade. Powered by our proprietary software and backed by a team of licensed health benefits experts, we provide individualized health benefits solutions tailored to businesses of all sizes, nonprofits, educational institutions, and beyond. Our unwavering commitment to exceptional customer service ensures every client experiences the best in the industry.

Overview

What to Expect

Our Onboarding Process

At Remodel Health, we pride ourselves on providing customers with a pleasant, simple, and supportive onboarding process. We help organizations transition from traditional group health plans to a managed individual method. Employees and their families can explore various individual health plans that cater to their unique needs and budget.


One key aspect that sets Remodel Health apart is our personalized approach to onboarding. We provide a dedicated team member to guide employees and employers through each phase of the onboarding journey. This means a knowledgeable and friendly expert will offer tailored support and guidance every step of the way. From the initial introduction to our software platform to becoming thoroughly acclimated, our team provides the necessary support to make the transition as smooth as possible. Our commitment to individualized attention ensures that every question is answered and every concern is addressed, providing confidence and support during the integration into our system.

Overview

Who is
Remodel Health?

A Dedicated Team of Licensed Health Benefits Experts

At the core of Remodel Health is our dedicated team of licensed health benefits experts, committed to helping employers and employees navigate the complexities of individual health plans and programs. 

What sets us apart is our white-glove service, offering personalized, hands-on support throughout the year. From the initial consultation to ongoing assistance, our experts provide tailored guidance at every stage, ensuring employers are supported and employees feel empowered. We aim to redefine health benefits by delivering customized solutions that enhance employee well-being and elevate the workplace experience.

Remodel Health is a transformative platform that leverages innovative software and comprehensive services to help organizations design and implement effective health benefits strategies. Our technology platform empowers employers to make informed decisions, prioritizing employee well-being while optimizing resource management.

Introducing the Implementation Team

Zack Conder-Romero

Launch Coordinators

Implementation Project Managers

Launch Coordinators are dedicated specialists assigned to the organization, acting as project managers throughout the ICHRA implementation. Focusing on guiding admins through payroll integration, they ensure a seamless setup of the health benefits strategy. In addition, Launch Coordinators lead customized employee education sessions, equipping the workforce with a clear understanding of their new benefits. They aim to smooth the transition and ensure the team is confident using the Remodel Health platform effectively.

Crystal Vaughn

Benefits Advisors​

Provide Employees Assistance

Benefits Advisors are licensed experts who advise employees who need assistance selecting a health plan. They are well-versed in the intricacies of individual health plans and are dedicated to helping employers and employees make informed decisions. Benefits Advisors offer personalized advice on selecting the best health plans, considering coverage options, prescriptions, networks, preferred providers, cost efficiency, employee needs, and unique situations. They will answer questions, address concerns, and ensure that employees fully understand their benefits and how to utilize them effectively.

Summary

Ensuring Implementation Runs Smoothly

Together, Launch Coordinators and Benefits Advisors form a powerful team that ensures the organization successfully implements the Remodel Health software platform and maximizes the value of its health benefits strategy. Their combined expertise and personalized approach are key components of the white-glove service that we proudly offer.

Understanding Individual Plans

Individual Plans Overview

Remodel Health revolutionizes employee benefits with Individual Coverage Health Reimbursement Arrangements (ICHRAs), offering a personalized approach distinct from traditional group plans. Unlike traditional group plans, which provide a one-size-fits-all package, Remodel Health empowers employees to choose individual health insurance plans tailored to their unique needs, funded by employer contributions. This flexibility enhances employee satisfaction and helps organizations control costs and comply with regulations more efficiently. Remodel Health’s innovative solutions simplify administration, providing user-friendly tools and expert support to streamline the process.

Individual Health Insurance

Individual vs. Group

What is the Health Insurance Marketplace?

A government-regulated online marketplace

The Health Insurance Marketplace is a government-regulated online marketplace where individuals can find various health insurance options. This platform is designed to offer coverage to everyone, regardless of health status, making it a crucial resource for those seeking individual plans. Employers of any size or industry can offer their employees more flexibility and choice in healthcare management by pairing ICHRA with the Health Insurance Marketplace while benefiting from tax advantages and simplified administration.

Why an ICHRA?

Availible Plan Types

The following are different types of plans available with an ICHRA on the Marketplace, and they have other advantages.

High-Deductible Health Plan (HDHP)

This type of plan has a higher deductible and lower premium. It often pairs with a Health Savings Account (HSA), allowing employees to save pre-tax money for medical expenses. HDHPs are suitable for those who want to save on premiums and are prepared to pay more out-of-pocket for medical expenses until the deductible is met.

Copay Plans

These plans require paying a fixed amount (copay) for certain services, such as doctor visits or prescriptions, while the insurance covers the rest. They usually have lower deductibles and are beneficial if individuals prefer predictable costs for routine services

Network Plans

These include Health Maintenance Organizations (HMOs), Preferred Provider Organizations (PPOs), and Exclusive Provider Organizations (EPOs). They define a network of healthcare providers individuals can visit.

How Networks Work

Networks are groups of doctors, hospitals, and other healthcare providers that have agreed to provide medical services to a health insurance plan’s members at negotiated rates.

In-Network Providers

These providers have contracts with the insurance company to offer services at lower, agreed-upon rates. When an individual visits an in-network provider, the insurance covers a significant portion of the cost, resulting in lower out-of-pocket expenses through reduced copays, co-insurance, and deductibles.

Out-of-Network Providers​

These providers do not have contracts with the insurance company, allowing them to charge higher rates for their services. If an individual visits an out-of-network provider, their insurance may cover only a smaller portion of the bill or none at all, resulting in higher out-of-pocket expenses.

Why Networks Matter

Cost, Quality, and Predictability

In-Network vs. Out-of-Network

Cost, Copay, and Deductibles

When an individual visits an in-network provider, they benefit from lower costs because the provider has agreed to accept the insurance company’s negotiated rates. The insurance typically covers a larger portion of the bill, resulting in lower out-of-pocket expenses, including reduced copays, co-insurance, and deductibles.

In contrast, choosing an out-of-network provider may lead to reduced insurance coverage or none at all, resulting in higher out-of-pocket costs. Individuals are likely to face higher deductibles and co-insurance rates and may even be billed for the difference between the provider’s charge and what the insurance is willing to pay, a practice known as balance billing. This can result in significantly higher medical expenses.

Individuals must seek in-network care to maximize savings and avoid unexpected expenses. The Remodel Health software platform allows employees to look up and select their preferred healthcare providers, ensuring their plan is optimized for both cost and convenience. This step is essential to fully leveraging their health benefits and getting the most value from their plan.

Common Health Insurance Terms

Glossary of Terms

Understanding common health insurance terms is essential for confidently navigating health benefits. This glossary defines key terms one may encounter throughout their health insurance journey with Remodel Health.

  • Health Reimbursement Arrangement (HRA) – This employer-funded plan reimburses employees for qualified medical expenses, such as insurance premiums and out-of-pocket costs. Employers determine the contribution amount, and employees can use these funds to cover healthcare expenses, often without paying taxes on the reimbursements. HRAs offer flexibility for both employers and employees.

 

  • Individual Coverage Health Reimbursement Arrangement (ICHRA) – This employer-funded health benefit allows employees to purchase their own individual health insurance plans. Employers provide a set allowance, and employees can use those funds to reimburse premiums and other qualified medical expenses, offering a customizable alternative to traditional group health insurance.

 

  • Qualified Small Employer Health Reimbursement Arrangement (QSEHRA) – This HRA is designed for small businesses with fewer than 50 full-time employees. It allows employers to reimburse employees tax-free for individual health insurance premiums and qualified medical expenses, providing a flexible health benefit without a traditional group health plan.

 

  • Metal Levels – These are categories of health plans available on the Health Insurance Marketplace, each representing a different level of coverage and cost-sharing. The levels—Bronze, Silver, Gold, and Platinum—indicate how costs are split between the insurer and the insured. Bronze has the lowest premiums and higher out-of-pocket expenses, and Platinum offers the highest premiums but the most comprehensive coverage.

 

  • Preventative Coverage – This refers to health insurance benefits that cover routine healthcare services to prevent illnesses or detect health issues early. These include vaccinations, screenings, and annual check-ups, typically provided at no cost to the insured when delivered by in-network providers.

 

  • Premium – This is the monthly amount an individual pays to maintain their health coverage. Whether or not they use any healthcare services, paying this amount is required to ensure their insurance policy remains active.

 

  • Ancillaries – These supplemental benefits go beyond basic medical coverage, such as dental, vision, and life insurance. These additional services enhance the overall health package, offering more comprehensive care options for employees. 

 

  • Deductible –  A deductible is the amount an individual pays for covered healthcare services before their insurance begins to contribute. After meeting the deductible, they typically pay only co-payments or co-insurance, with the insurance covering the remaining costs.

 

  • Co-Insurance – This is the percentage of the cost of a covered healthcare service an individual pays after meeting their deductible. For example, if the co-insurance rate is 20% and the allowed amount for a service is $100, the individual pays $20, and the insurance covers the remaining $80. However, not all plans have co-insurance.

 

  • Out-of-Pocket Maximum – This is the most an individual must pay for covered services in a plan year. After reaching this amount through deductibles, co-payments, and co-insurance for in-network care, their health plan covers 100% of the costs for covered benefits.

 

  • Health Savings Account (HSA) – This medical savings account is available to those enrolled in a high-deductible health plan (HDHP) as determined by the IRS. The funds contributed to an HSA are not subject to federal income tax and can be used for qualified medical expenses.

 

  • Copay – This is a fixed amount of money that an individual pays out-of-pocket for a specific medical service or prescription when receiving it, while health insurance covers the remaining cost. This predetermined fee is part of the health insurance plan and helps share the expense between the individual and the insurer.

Additional Resources

Included below are introductory videos explaining health insurance terminology.

The Remodel Health Process

Onboarding Steps

Onboarding with Remodel Health is just the beginning. Our commitment to employee success extends well beyond the initial steps. We offer year-round support and service, including assistance in navigating and optimizing health plans and addressing any questions. We’re here to guide employees every step of the way—so they never have to be alone in their healthcare journey.

1.

Initial Consultation

Needs Assesment

 Remodel Health will facilitate a detailed discussion to understand the employer’s health benefits needs and objectives. Collaborating with the broker, we align strategies and ensure that the employer’s and employees’ needs are fully addressed.

Solution Proposal

The team will prepare a presentation of tailored ICHRA options, offering a personalized health benefits solution designed to meet the employer’s specific needs.

2.

Plan Design & Setup​​

Custom Plan Design

Our experts will develop a customized health benefits plan that meets customer requirements.

Documentation

Our experts will prepare and deliver all necessary documentation, including plan details, employee communication materials, and compliance information, to the customer.

3.

Employee Communication​

Introduction Materials

Our team will provide employees with clear and comprehensive information about the ICHRA.

Personalized Launch Presentations

Remodel Health will host tailored employee education sessions to provide a comprehensive plan overview, address individual concerns, and ensure a deep understanding of the benefits, reflecting the company’s commitment to delivering a white-glove experience.

4.

Enrollment Assistance​

Enrollment Support

Our experts assist employees through enrollment, providing guidance on shopping for individual health plans and offering personalized advisement to help them make informed decisions.

Dedicated Helpdesk

Our team can address any questions or concerns during enrollment by offering support via phone or email.

5.

Implementation & Integration

System Integration

Syncing ICHRA with existing payroll and HRIS systems can be complex, requiring precise alignment to ensure accurate contributions and deductions.

Data Migration

Remodel Health simplifies this process by integrating with popular platforms like ADP and Paylocity, making administration seamless.

Year-Round Services

Ongoing Support

Onboarding with Remodel Health is just the beginning. Our commitment to employee success extends well beyond the initial steps. We offer year-round support and service, including assistance in navigating and optimizing health plans and addressing any questions. We’re here to guide employees every step of the way—so they never have to be alone in their healthcare journey.

Erick Cavalcanti

Account Management

Remodel Health assigns a dedicated account manager to provide continuous support and address any issues. They will work closely with the organization’s leadership team and broker to ensure ongoing compliance and that the benefits strategy meets its goals. They’ll also manage any necessary strategy adjustments and guide the employees through yearly renewals, providing expert oversight to keep everything running smoothly.

Amelia Clark

Customer Success

Remodel Health assigns a dedicated customer success representative to provide ongoing, year-round support. They’ll are the go-to source for questions or issues, ensuring smooth administration and peace of mind throughout the year.

Teladoc

This free feature ensures 24/7 access to professional medical advice is just a call or click away whenever needed.

Employee Engagement & Education​

Resources & Tools

At Remodel Health, we provide employees with educational resources, tools, and workshops to help them maximize their benefits.

Feedback Mechanism

Our team implements a system for collecting feedback from employees and employers to improve the onboarding experience.

Performance Review & Optimization​

Plan Review

At Remodel Health, we provide employees with educational resources, tools, and workshops to help them maximize their benefits.

Continuous Improvement

The Remodel Health team will make data-driven adjustments and optimizations to ensure the ICHRA solution continues to effectively meet the customer’s needs.

Open Enrollment

Open Enrollment & Renewal

Open enrollment is a designated period each year when individuals can sign up for or make changes to their health insurance plans. During this time, employees can enroll in a new health plan, switch plans, or adjust their existing coverage, such as adding or removing dependents. They can also select to remain on the same plan. For most people, it’s the only time of year when they can make these changes without experiencing a qualifying life event, like getting married, having a baby, or losing other health coverage.

Guiding Individuals Through Every Step

In the context of individual plans available through the Health Insurance Marketplace, open enrollment typically occurs once a year. It is the time when individuals can select or change their health insurance coverage for the upcoming year. If someone misses the open enrollment period, they generally cannot enroll in a health insurance plan until the next open enrollment period unless they qualify for a Special Enrollment Period due to a qualifying life event.

Remodel Health ensures employers and employees are well-prepared for the open enrollment period by sending timely and comprehensive notices. We guide individuals through every step, ensuring they’re fully informed and ready to make the best decisions about their health benefits.

What is a Qualifying Life Event /
Special Enrollment Period (SEP) ?

The 4 Types of QLEs

A Qualifying Life Event (QLE) is a significant change in circumstances, such as a change of address, getting married, having a baby, or losing health coverage. These events can make individuals eligible for a Special Enrollment Period (SEP), allowing them to enroll in health insurance outside the standard Open Enrollment Period.

1. Loss of Health Coverage

2. Changes in Household

3. Changes in Residence

4. Other Qualifying Events

Special Enrollment Period (SEP)​

A Special Enrollment Period (SEP) is a time outside the annual Open Enrollment Period when an individual can sign up for health insurance. Individuals become eligible for an SEP if they experience certain life events, such as losing health coverage, moving, getting married, having a baby, or adopting a child. Additionally, they may qualify for an SEP if their household income falls below a certain level. Depending on the type of Special Enrollment Period, they typically have 60 days before or after the event to enroll in a health plan. Individuals can apply for Medicaid and the Children’s Health Insurance Program (CHIP) anytime, but it must be done independently.

Frequently Asked Questions

Frequently Asked Questions

Already a customer? Log in to see our comprehensive FAQs in Helpdesk.

Yes, Remodel Health remains available after onboarding is completed. Ongoing support and personalized service ensure a smooth experience with our health benefits solutions. The white-glove service includes access to a dedicated team for any questions or assistance needed, even after onboarding.

Remodel Health offers employer and employee support after onboarding is complete. Assistance is provided for managing or updating health plans, ensuring compliance with health insurance regulations, guiding employee enrollment, addressing issues, and supporting billing and payment inquiries.

Yes, Remodel Health offers a concierge service approach that allows employees to speak with licensed representatives in 1:1 sessions to address individualized questions and offer guidance. However, please note that Remodel Health is not an insurance carrier and does not provide medical advice. Our role is to guide customers through their health benefits and plan options.

In addition to HR contacts, customer organizations will have access to a Remodel Health Launch Coordinator, Customer Success Representative, and Account Manager who can answer questions and be a resource throughout the transition. To reach them, simply email [email protected]. After the new plan is activated, the Launch Coordinator will continue to work closely with Remodel Health’s Customer Success Team to ensure ongoing support for the organization’s employees.

Already a Customer?

Log in to see our comprehensive FAQs in Helpdesk.