What sets Remodel Health apart from other ICHRA providers

The individual coverage health reimbursement arrangement (ICHRA) is gaining momentum as employers rethink traditional group health insurance. According to the HRA Council, ICHRA adoption among large employers grew 34% from 2024 to 2025. As healthcare costs rise and flexibility becomes a priority, more organizations are turning to ICHRA as a sustainable alternative.

But making the switch can feel daunting. That’s why choosing the right ICHRA partner matters. The provider you and your clients work with can directly impact compliance, employee satisfaction, and long-term success. At Remodel Health, we don’t just administer ICHRA. We’ve reimagined how a modern health benefits model should work for insurance brokers, large employers, and employees alike.

As the nation’s largest ICHRA administrator, we’ve helped more employers, broker consultants, and employees successfully adopt ICHRA than any other provider. That scale brings proven processes, deeper expertise, and a level of reliability smaller vendors can’t replicate.

In this article, we’ll outline eight key ways Remodel Health stands apart from other ICHRA providers, and why that difference matters.

In this blog post, you'll learn:

• What makes employers switch ICHRA vendors.
• How Remodel Health's growth outpaces the competition.
• Why we're a long-term partner in your benefits strategy.

1. Full-service support

Remodel Health uses technology to scale human empathy, not replace it. Every client receives true white-glove service from in-house, experienced consultants and benefits advisors who are invested in your success.

With many individual coverage HRA vendors, getting help can feel like submitting a ticket and hoping for the best. That frustration is something Remodel Health CEO Austin Lehman hears often from employers and brokers who switch to Remodel Health, and it’s exactly what he set out to change.

“When you have a team that’s two or three times larger than everybody else, you have a person to get a hold of when a problem happens,” Lehman said. “You can get to a real person at Remodel Health, and we’ve heard sometimes that people haven’t been able to do that with others.”

We believe in solving any problems that arise as quickly as possible.

“We want to get clients in front of a real person as quickly as possible, someone who can say, ‘I understand what you’re going through. This is hard, and we’re going to get through this together,’” Lehman said.

Like many small businesses, Stenz Corporation faced the challenge of providing comprehensive health benefits at an affordable cost. While the organization had already implemented an ICHRA with another vendor, persistent issues prompted them to explore a new solution.

“Stenz wanted to transition from another ICHRA vendor to Remodel Health due to several challenges, particularly around slow service responses,” Jon Weaver, Corporate Benefits Consultant at NFP, said.

Remodel Health supported Stenz through every phase of the transition, from evaluating existing benefits to designing, launching, and managing a customized ICHRA. This hands-on partnership resulted in a smoother implementation, fewer administrative burdens, and a better experience for both employers and employees.

“Stenz is absolutely delighted with Remodel Health,” Weaver said. “They’ve had an incredibly positive experience and couldn’t stop raving about the team’s exceptional responsiveness.”

2. Automated ICHRA payments

Payment errors are another common pain point with many ICHRA providers. Employers often switch vendors after experiencing ongoing service or payment issues, often with serious consequences. When payments are late or incorrect, employees can lose health coverage entirely.

At Remodel Health, we eliminate this risk with our AutoPay system. It's designed to ensure accuracy and peace of mind. Using secure, FDIC-insured accounts, Remodel Health automates health insurance premium payments directly to carriers with more than 99% accuracy. Every transaction is actively monitored by a dedicated team of financial operations specialists, combining automation with human oversight.

Watch our video to see what Remodel Health leadership has to say about premium payment accuracy.

3. Integrations

Our ICHRA+ platform integrates with more than 200 payroll and HRIS systems, including major providers like ADP and Paylocity. In 2026, we announced our partnership with UKG to streamline ICHRA management for employers everywhere.

With ICHRA+, HR, payroll, and ICHRA benefits sync effortlessly. This makes administration smoother for organizations of all sizes. Whether you’re a small business or a large enterprise, Remodel Health’s solution scales with your needs.

4. Employee education

Group health plans are often chosen for employer-sponsored coverage because they're familiar. Many employees have never heard of ICHRA, which means they need help understanding how this health benefit works.

Remodel Health’s dedicated launch coordinators guide both employers and employees through every step of implementation, providing hands-on, personalized support from day one.

Employees receive comprehensive onboarding resources, including:

• Virtual and in-person education sessions
• Clear step-by-step guides
• Helpful tools designed to build confidence and understanding

Plus, your employees don't have to navigate the individual marketplace on their own. They can shop for health plans directly through their Remodel Health accounts, with guided recommendations and plan comparison tools that simplify decision-making. They can filter plans based on preferred providers and prescriptions to find the individual health insurance that truly fits their needs. Licensed, in-house benefits advisors are also available to provide personalized enrollment support for both individual health coverage and Medicare.

5. Broker education

At Remodel Health, we view brokers as long-term partners. That’s why we invest in education and ongoing support to help brokers confidently deliver modern health benefit solutions, like ICHRAs.

Our ICHRA Academy™ is a structured training program built specifically for brokers. It combines short, practical video lessons with quick knowledge checks to make learning efficient and actionable.

Topics include:

• ICHRA fundamentals
• Identifying ideal client scenarios
• Compliance considerations
• Best practices for implementation.

By the end of the program, brokers are equipped to confidently recommend, implement, and manage ICHRAs for their clients.

6. Compliance expertise

ICHRA plans come with complex documentation and reporting requirements, and missteps can be costly. With Remodel Health, you can steer clear of compliance issues. We manage critical components on your behalf, including required notices, SPDs, data for 1094/1095 filings, and Medicare disclosures.

In addition to our software, our human-led compliance team enhances client protection for more than 4,400 employers nationwide. Remodel Health is also HIPAA-, HITRUST-, and SOC 2 Type 2-certified.

7. Proven growth

Remodel Health is the largest ICHRA administrator in the country, with a team of more than 200 employees and counting. Headquartered in Indianapolis, IN, we serve more than 100,000 members nationwide.

Since 2015, Remodel Health has helped brokers and large employers across industries transition from traditional group health plans to personalized, defined contribution health benefits. In 2024, we expanded that impact by acquiring PeopleKeep, one of the oldest HRA administration providers. This strengthens our ability to support small and mid-size employers, especially those offering employer-sponsored health benefits for the first time.

Backed by more than $100 million in funding from Oak HC/FT in 2024, Remodel Health continues to invest in its platform, expand its team, and scale its services to meet growing demand for ICHRA.

8. Market leadership

Remodel Health leads the ICHRA conversation nationwide as the host of the industry’s oldest and longest-running ICHRA conference, held annually in Indianapolis. Our third AIM Conference in 2025 brought together more than 300 employers, brokers, and HR leaders to exchange ideas, share best practices, and explore the future of ICHRA.

“I had a great time learning and collaborating alongside some of the best in the employee benefits space at the 2025 Remodel Health AIM Conference,” said one broker attendee. “It’s encouraging to be part of a community focused on finding creative, meaningful ways to better serve our customers.”

AIM reflects Remodel Health’s commitment to education, innovation, and leadership in the evolving employee health benefits landscape. Registration is now open for AIM 2026: Aligning ICHRA Minds, taking place May 20 to 22. Attendees will hear from ICHRA innovators, connect with peers, and gain practical insights to strengthen their benefits strategy.

Conclusion

At Remodel Health, we don’t just help employers launch an individual coverage health reimbursement arrangement (ICHRA). We help them build a sustainable benefits strategy that evolves as their business grows. We believe ICHRA is more than an affordable, compliance-friendly alternative to group health coverage. It’s a smarter way to deliver health benefits in a changing healthcare landscape.

As ICHRA adoption accelerates, choosing the right partner matters. Remodel Health delivers the experience, stability, and trust required to build a benefits strategy that lasts. That’s what sets us apart from other ICHRA providers.