Switching from one Individual Coverage Health Reimbursement Arrangement (ICHRA) administrator to another, such as moving to Remodel Health, requires proper planning and preparation. This guide aims to provide brokers and HR administrators with a clear understanding of what to expect during this transition, particularly for mid-year changes.
Here, we outline key steps, responsibilities, and considerations to ensure a smooth switch following the company’s decision to transition to Remodel Health and the completion of the sales process. This practical timeline for onboarding ensures that all necessary steps are clearly defined and executed efficiently.
Steps for a Smooth Transition
1. Employer Actions
Complete Remodel Health Agreement:
Employers must complete the agreement at least six weeks before the implementation date.
Attend Initial Calls:
Remodel Health will work with you to have an initial Launch Kickoff Call with your assigned Launch Coordinator. During this call, Remodel Health will plan an employee kickoff education call to set expectations and discuss the next steps.
2. Employee Preparation
Collect Current Information:
Employees should gather and provide a picture of their current member ID card and a recent monthly billing statement from their carrier.
Complete Agent/Broker of Record Change Process:
Employees must be involved in changing their agent of record on their individual plan so that Remodel Health can provide each member with the full suite of benefits. These forms and processes will be outlined for both HR Administrators and employees during the transition.
Engagement in Remodel Health Software:
Employees will receive an email invitation prompting them to create a profile on the Remodel Health platform. Once logged in, they will need to agree to the Remodel Health terms, verify household information, and select their benefits. Most employees will likely pick the same plan they are currently on to avoid resetting their deductible, assuming the employer reimbursement strategy remains the same.
Important Considerations
1. Agent/Broker of Record Changes
If a carrier allows an agent of record change, each employee must provide a signed agent of record form specific to the carrier. The Remodel Health team will assist with outlining this process and providing guidance and support to ensure all necessary forms are collected accurately and efficiently. Some health carriers do not permit agent of record changes mid-year. This means certain services provided by Remodel Health may only be available once the plans are renewed on January 1st of the upcoming year.
Questions to Address in the Transition
1. What to Expect When Making the Switch
Moving from one ICHRA administrator to another can seem daunting, but it’s a straightforward process with Remodel Health. Brokers and employers can rest assured that our detailed, step-by-step process has been meticulously developed, leveraging our extensive experience in facilitating these transitions smoothly and accurately.
2. Employee Responsibilities
Employees must engage in the transition process from one ICHRA vendor to Remodel Health to ensure they can receive complete service from Remodel Health. While Remodel Health strives to make the transition smooth, employee engagement is a required step for successful change.
Navigating Your Transition Journey
Switching ICHRA administrators, especially mid-year, requires careful planning and coordination. By following these guidelines and working closely with Remodel Health, brokers and employers can facilitate a transition that minimizes disruptions and maintains employee satisfaction. Ensure all necessary steps are completed within the provided timeline, and keep communication clear and consistent to manage expectations effectively.
To learn more about ICHRA-to-ICHRA takeovers, contact our team today.
