Implementation
Transitioning from one ICHRA vendor to another can be a complex process. But Stenz found the process with Remodel Health to be organized, thorough, and well-communicated. Remodel Health’s launch team worked closely with the company’s HR department and their broker to ensure a seamless setup with clear communication and personalized support from day one.
- Engaged, hands-on onboarding. Remodel Health’s launch specialists maintained active contact with Stenz throughout implementation, ensuring that both HR and employees understood each step of the process.
- Employee-first support. Each Stenz team member had access to personalized guidance through their dedicated Customer Success Representative, Aileen, who became their primary point of contact for plan questions, reimbursements, and renewals.
- Collaborative broker partnership. Remodel Health’s proactiveness and support aligned with Jon Weaver’s primary goal, which was guaranteeing that Stenz received consistent, high-quality service at every level.
Results
After switching to Remodel Health, Stenz Corporation saw a significant improvement in employee satisfaction and its administrative efficiency. Their employees appreciated having continued access to a health benefit that allowed them to choose their own coverage. But now, with Remodel Health, they can receive fast and knowledgeable support when needed.
Meanwhile, Stenz’s HR and leadership team can rest assured knowing their benefits partner is reliable, responsive, and invested in their long-term success.
- Improved service experience. Employees and HR received timely, accurate assistance, eliminating past frustrations with slow vendor response times.
- Ongoing employee engagement. Staff members enjoyed continued freedom to choose their own plans, paired with personalized help from Remodel Health’s team.
- Stronger broker-client relationship. With Remodel Health’s support, their broker, Jon, was able to deliver an improved client experience that strengthened trust and satisfaction.
