ClearChoice by Remodel Health replaces outdated "white-glove service" promises with an accountable, end-to-end benefits transformation service
INDIANAPOLIS, August 26, 2026 — Remodel Health, the nation's leading individual coverage health reimbursement arrangement (ICHRA) partner, today announced the launch of ClearChoice by Remodel Health, a new identity for its comprehensive service model. ClearChoice reflects the company's commitment to delivering measurable outcomes.
For years, "white-glove service" has been the industry's shorthand for exceptional support. Today, many benefits administrators make the same claim, despite their levels of service varying significantly. ClearChoice gives the promise new meaning by defining what comprehensive, accountable service should look like.
ClearChoice by Remodel Health represents a new standard: an end-to-end benefits transformation service built around a single, accountable model that supports employers, brokers, and employees throughout the entire benefits lifecycle. As more employers adopt individualized health benefits like ICHRA, the quality and accountability of the service model behind those benefits have become just as important as the technology that powers them.
"Too many organizations promise white-glove service without defining what that actually means," said Andy Clark, Chief Marketing Officer at Remodel Health. "ClearChoice puts substance behind that promise. We've built a service model that gives employees confidence in their benefits, helps HR teams succeed, empowers brokers to better serve their clients, and gives business leaders confidence in their benefits strategy."
Unlike fragmented service models that rely on multiple vendors or disconnected support teams, ClearChoice provides a coordinated experience from implementation through ongoing administration, employee support, compliance guidance, premium payments, renewals, and long-term program optimization.
"ClearChoice reflects how we've always approached customer success by taking ownership of the entire benefits experience," said Johnna Barnard, Chief Customer Officer at Remodel Health. "Our team is accountable from implementation through renewal, helping employers, brokers, and employees navigate every step with confidence. We don't simply administer benefits. We help our customers build programs that succeed year after year."
ClearChoice by Remodel Health is backed by measurable performance:
- 100,000+ members served
- 95% annual customer retention
- 96% advisor satisfaction rating
- 100% licensed advisory staff
- 99%+ AutoPay payment accuracy
According to our2026 National ICHRA Report, businesses transitioning to Remodel Health from another ICHRA vendor increased 137% from 2024 to 2025, reflecting growing demand for a more accountable benefits experience.
About Remodel Health
Founded in 2015, Remodel Health helped pioneer the individualized benefits market and has grown into the industry's largest ICHRA administrator. Today, the company serves more than 100,000 members nationwide and partners with thousands of employers and brokers to simplify benefits administration while improving the employee experience.
Media Contact
Holly Bengfort
Content Marketing Specialist
holly.bengfort@remodelhealth.com
